This dealership is very unpleasant to work with, and constantly tries to "upsell" the customer into buying unnecessary items such as tire insurance, etc. Also if you place a deposit on a new vehicle, they will not refund it should you change your mind. In sum, they must have plenty of customers because their attitude on everything is "you take it or leave it--that's how we do it here." No flexibility nor sense of relationship to the customer.
Always great service from Rob in Darien whether I have a quick question or something more involved. Recommend the entire service department who are friendly and helpful
My 2017 Jaguar was towed in on a Saturday, wouldn't start. They said they didn't have a loaner car which they are supposed to. The rep said try back Monday morning. Still no car. Bottom line is they never provided me a loaner. My car was picked up Thursday. Rob the service tech was excellent.
The show room and out door automobile lot are both very impressive. Lots of vehicles to look at...both model wise and color wise. Our sales man. Chris Kinney was ver professional
I had an IBEX treatment applied to the interior of my new leased vehicle. The service advisor was very easy to work with and accurate with his timing of the application. I didn’t fare as well with the sales department, so I went elsewhere to get my new vehicle. But, I will be servicing in Darien thanks to a good experience.
Excellent. Having leased 5 consecutive mercedes cars, first time now at Land Rover at Darien, CT,, I thought the salesman at Land Rover was very good not pushy, very thorough, very pleasant experience. Great dealership, could not have done it any better. Looking forward to purchase or lease more vehicles in the future from them. And this is coming from me being a relatively difficult, guarded customer with high expectations. Much better than my previous Lexus or Mercedes experiences.
They are the best for everything, specially thanks to Steven Cavanagh!! He is amazing at what he does. It was such a pleasure to work with him and everybody there.
What an experience! From beginning to end. I have never had a car buying experience as this. I have been purchasing cars for over 20 years and every salesperson I dealt with was pushy, which is such a turn off. That’s why I never went back to any salesman twice to purchase a car. This time the salesman I had, Allen Johnson, Jr. was an amazing spirit. Not one time did Allen pressure me to purchase anything. Even when I told him I was looking elsewhere, his response was, let me know what you find so I can help you. ...
Allen was a pleasure to deal with and would absolutely recommend friends to him if they were in the market for a car . Purchase as easy and painless
5 star every thing Gotta love the Land Rover mints as well Staff are phenomenal Never pushy just honest I mean range sells it’s self
Very friendly and Professional. Was a pleasure doing business with you!! Would definitely recommend your services to others. Very pleased with our purchase!! Thank you... Jacqueline Hychko
Our experience working with Chris Kinney and the entire team at Land Rover Darien was outstanding. Chris was highly engaged, personable, and he responded promptly to all our questions. Chris took genuine interest and it was this, along with his finding exactly what we wanted, that brought us to Land Rover Darien. The dealership, part of the Penske Auto Group, was sparkling, uncluttered and the overall atmosphere was relaxed and professional. It was well worth the trip from Northern New Jersey to buy from the first Land Rover dealership in the USA. We will definitely be lifelong clients, and we ...
Great customer service and vehicle service. My advisor Eric is always very helpful and friendly. I would definitely recommend this dealership for Land Rover and Jaguar owners
I went there with a problem with.my vehicle and it was such hassle free service I was amazed. Thanks again and to end it all they put a fresh bottle of water in the car as a nice send off.
The customer service was outstanding. I found the employees to be kind courteous and knowledgeable. They also provided transportation while my car was being serviced.
My name is Antonio, Buying a vehicle could be very a very stressful tedious experience. I was shopping for weeks for a 2019 range rover sport. After many days searching I made an inquiry online and a gentleman by the name of Steven Cavanagh followed up immediately. Steven went above and beyond to find the vehicle with the packages I wanted and color. The service and treatment was truly white glove very friendly professional staff. I am extremely happy with my brand new vehicle, special thanks to Steven for making the process smooth and easy go see him guys for your ...
I went in to check out loaner lease specials and secured one the same day. Chris Kinney was very informative and helpful and they turned the car around for me in a week. Great experience with credit department - very easy process in all. Carolyn T. Darien, CT
NO, No, No....YOU HEARD OF FAKE NEWS . NOW YOU WILL HEAR ABOUT FAKE DEALS.....I am very sorry and embarrassed for this dealership and the way they conduct business. I am along time Range Rover customer I've purchased about 7 of them. Recently I signed up a new deal, and paid for it by deposit, and signed all the paperwork, only to be told it would not be available for pickup as scheduled. When I called the management they said they would like to renegotiate the price and get back to me? WAIT WHAT? YOU GAVE ME A FAKE ...