New to Jaguar brand and to this dealership, after twelve years (and seven cars) from the same Mercedes dealership. I was afraid of a drop-off in customer experience, but Jaguar Darien is excellent in every aspect. Each professional I interacted with, from reception, through sales, finance, car set-up, and service, were enthusiastic and helpful. The sales experience (Luke Cadareanu) was differentiating and negated the need to "shop around". Honest, straightfoward, and knowledgeable, Luke made the buying process efficient and enjoyable. There were no "surprises" and everyone that helped me post-sale in finance and service delivered the same efficient and enjoyable experience. Zero buyer's remorse here and I recommend Luke to anyone considering purchasing a Jaguar.
Second vehicle I got from Mike Catino. I first shopped for a Land Rover in 2016. This year I started looking in January and Mike knew the Discovery I wanted. I waited until last week with absolutely no pressure from Mike. I called when I was ready, Mike confirmed the inventory and this beauty is in my garage.
Chris Kinney was a pleasure to work with and made the whole process so easy. He was fair and on top of things at all times.
Love my new Range Rover Velar! Mario Furnari is the absolute best! Extremely profession and easy to work with! He found me my dream car and made the process so easy and enjoyable! Thank you Mario!!
Great experience in selecting/building a vehicle/options, landing on lease terms, and delivery and car overview. Much smoother and easier in every respect than my last two vehicles, which were Audi and Mercedes. Land Rover Darien is a very new showroom, well staffed, plenty of parking and customer comforts. I personally worked with Mario Furnari, who i recommend very highly. No pressure, very transparent and very accessible. Never in a rush and never pushes dealer priorities over his customers. will do business there again.
I went in to check out loaner lease specials and secured one the same day. Chris Kinney was very informative and helpful and they turned the car around for me in a week. Great experience with credit department - very easy process in all. Carolyn T. Darien, CT